Refund policy

Easy 30-Day Returns Policy

This Refund Policy is incorporated into, and forms part of, our Terms of Service under clause 18.

We want you to shop with confidence. That's why we offer a 30-day return policy for eligible products purchased directly from our website.

This Refund Policy applies in addition to your rights under the Australian Consumer Law (ACL) and, for our New Zealand customers, the Consumer Guarantees Act 1993 (NZ) (CGA).

1. Eligibility

The following eligibility criteria applies only to change-of-mind returns. They do not apply to returns under the Australian Consumer Law.

You can return any eligible product if it is:

  1. Purchased directly from our website.

  2. Returned within 30 days of delivery.

  3. At least half-full in its original packaging (if any).

  4. Not a gift card (gift cards are non-refundable except where required under the Australian Consumer Law).

2. How to Return

If you have changed your mind about your purchase, you may initiate a return for products eligible for 30-day return policy by:

1. Initiating a Return:

Contact our customer service team at customercare-int@medik8.com to initiate a return and generate a return label.

2. Return Your Product:

When returning the product to us, you must ensure:

(a) the product is at least half-full;
(b) include a copy of your purchase receipt; and
(c) the product is sent back to us within 30 days of delivery.

 

3. How long until the refund is processed?

Once Medik8 has received your product and confirmed that all necessary materials have been provided, Medik8 will process the refund within a reasonable timeframe.

4. Condition of return

The product returned to Medik8 must be at least half full, meaning at least half of the stated unit measurement on the product.


3. Discounted Bundles, Free Gifts, and Pre-Made Kits

  1. If you return only part of a discounted bundle, we'll adjust your refund based on the items you keep.

  2. If your order included a free gift, you must return it or we may deduct its value from your refund.

  3. Pre-made kits (like The CSA Philosophy Kit) must be returned as a complete set.

 

4. Purchases From Other Retailers

  1. If you purchased our products from another retailer, you will need to contact them as their own returns policy will apply.